Jehetu apni Bangladesh-e hard products sell korchen, tai English-e ekta professional Return Policy niche deya holo. Eti international standard ebong Bangladesh-er e-commerce guidelines (like the Digital Commerce Policy) onusoron kore banano.

Return and Refund Policy – Evoa

Last Updated: January 5, 2026

Thank you for shopping at Evoa (evoa.life). We want to ensure that your experience with our products is as smooth as possible. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Period

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Conditions for Return

For a return to be accepted, the following conditions must be met:

The item must be in its original packaging.
The item needs to have the receipt or proof of purchase (Invoice).
All tags, manuals, and accessories that came with the product must be intact.
The product must not have any signs of usage, scratches, or damage (unless the damage occurred during delivery).

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support at +880 1760-011701 or email us at info@evoa.life.
Provide your Order ID and clear photos/videos of the product (especially if the item is defective or damaged).
Once your return is authorized, we will provide instructions on how to send the item back to us or arrange a pickup through our courier partners.

4. Shipping Costs

Defective/Wrong Product: If you received a damaged or incorrect item, Evoa will bear the full cost of return shipping.
Change of Mind: If you wish to return an item due to a change of mind, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item.

Approval: If your return is approved, we will initiate a refund to your original method of payment (bKash, Nagad, Bank, etc.).
Timeline: You will receive the credit within 5 to 7 working days, depending on the payment provider’s policies.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items missing parts or damaged by the customer).

6. Exchange Policy

If you wish to exchange a product for a different model or color, please contact us. Exchanges are subject to stock availability. Any price difference must be settled before the new item is dispatched.

7. Non-Returnable Items

Please note that certain types of items cannot be returned:

Items on clearance or “Final Sale.”
Products that have been tampered with or are missing serial numbers.
Personal care items (for hygiene reasons).

Contact Us

If you have any questions on how to return your item to us, contact us:

Website: evoa.life
Email: info@evoa.life
Phone: +880 1760-011701